Return Policy

At AAA Auto Parts, we are committed to providing quality used auto parts and ensuring customer satisfaction. If you are unsatisfied with your purchase, please review our return policy below.

At AAA Auto Parts, we strive to ensure all customers receive quality used auto parts. Please review our updated return policy below:
 

Return Policy Overview

We do not accept returns unless the part is faulty.
 

Eligible Returns (Faulty Items Only)

  • Faulty Products: If a part is defective or not working as intended, we will first attempt to replace the item.
  • If a Replacement Is Unavailable: A return will be accepted, and a refund will be processed.
 

Non-Returnable Conditions

  • Change of Mind: Returns are not accepted if the customer simply changes their mind.
  • Installation Issues: No return is accepted if the item could not be installed due to customer-side issues.
  • Installed or Used Items: Once installed or used, items are no longer eligible for return.
  • Electrical Components: These cannot be returned due to their sensitive nature.
 

Return Process for Faulty Items

  • Contact Us First: Reach out to our team at 📞 0401 007 003 or ✉️ sales@aaaautoparts.com.au.
  • Assessment & Replacement: We’ll assess the fault and send a replacement if available.
  • Refund If Needed: If we cannot replace the item, a return and refund will be arranged.

 

Restocking Fee

A 15% restocking fee may apply to returned items, except in cases where the return is due to an error on our part.

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will arrange for a replacement or refund as appropriate.

This policy ensures a fair and transparent process for our customers. For any questions or further assistance, please contact our customer service team.

Phone
0492 009 300

Email
sales@aaaautoparts.com.au

Address
1/13 Kitchen Rd, Dandenong South VIC

Your trusted source for quality used auto parts. With over 15 years of industry experience, we have earned a reputation for reliability and excellence. Our mission is to provide a vast selection of auto parts for nearly every make and model, all while offering fair prices and unbeatable convenience.

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