Return Policy

Eligibility for Returns

• Return Period: Items must be returned within 30 days from the date of purchase.
  
• Condition: Returned parts must be original, uninstalled, and free from damage.
  
• Documentation: The original invoice or proof of purchase must accompany all returns.

Non-Returnable Items

• Special Orders: Custom or specially ordered parts are non-returnable.
  
• Electrical Components: Due to their nature, electrical parts are not eligible for return.
  
• Installed Parts: Parts installed or used are not eligible for return.

Return Process

1. Initiate Return: Contact our customer service team at 0401 007 003 or email info@aaaautoparts.com.au to initiate the return process.
   
2. Return Authorisation: Obtain a Return Authorisation Number (RAN) before returning the item.
   
3. Shipping: Customers are responsible for return shipping costs unless the return is due to an error we made.
   
4. Inspection: All returned items will be inspected upon receipt.
   
5. Refunds: Approved returns will be refunded to the original payment method within seven business days.

Restocking Fee

A 15% restocking fee may apply to returned items, except in cases where the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will arrange for a replacement or refund as appropriate.

This policy ensures a fair and transparent process for our customers. For any questions or further assistance, please contact our customer service team.